Refund Policy
Last updated: 13 July 2026 · Effective: 13 July 2026
We want every booking to be a great experience. If things don't go as planned, here's how our refund process works.
5-Hour Cancellation Window
Cancel your booking at least 5 hours before the scheduled slot time to receive a full refund. No questions asked.
Wallet Refund — Instant
If you choose a wallet refund, the amount is credited to your KheloKanpur wallet instantly and can be used for future bookings.
Payment Method Refund — 5–7 Business Days
Refunds to your original payment method (UPI, debit/credit card, net banking) typically take 5–7 business days to reflect in your account.
No Refund After Window
Cancellations made within 5 hours of the slot time are non-refundable. This policy protects venue owners from last-minute cancellations.
1. Refund Eligibility
You are eligible for a full refund if:
- You cancel the booking at least 5 hours before the scheduled slot start time.
- The venue owner cancels or is unable to honour your confirmed booking.
- A technical error on our Platform resulted in a double charge or incorrect booking.
2. Non-Refundable Cases
- Cancellation within 5 hours of the slot time.
- No-shows — if you do not attend your booked slot and do not cancel beforehand.
- Partial use — if you arrive late or leave early, the full booking amount applies.
3. How to Request a Refund
- Go to My Bookings and open the booking you want to cancel.
- Tap the Cancel Booking button (available only if within the cancellation window).
- Choose your refund method — wallet (instant) or original payment method (5–7 business days).
- You'll receive a confirmation email once the refund is initiated.
4. Refund Processing Times
| Method | Timeline |
|---|---|
| KheloKanpur Wallet | Instant |
| UPI | 1–3 business days |
| Debit / Credit Card | 5–7 business days |
| Net Banking | 5–7 business days |
5. Exceptional Circumstances
In cases of natural disasters, government-mandated closures, or venue emergencies that prevent the booked activity from taking place, we will process a full refund regardless of the cancellation window.
6. Disputes
If you believe a refund was incorrectly denied, you can raise a dispute from your booking details page. Our support team will review and respond within 3 business days. You can also email us at support@khelokanpur.com.
7. Contact
For refund-related queries, reach out to support@khelokanpur.com or visit our Contact & Support page.